Our platform handles sensitive situations involving financial loss. We take our legal, ethical, and data obligations seriously - and we document them openly. This page sets out who we are, how we operate, and the boundaries we hold ourselves to.
Chain Trace Labs provides investigation technology for blockchain analytics, evidence and workflow management, OSINT-supported research, monitoring, collaboration, integrations and analytical outputs. It supports authorised decision-making but is not a financial service, legal service, law-enforcement authority or recovery guarantee.
Understanding the exact scope of what we offer is important - both for you as a user and for us as a service provider. Clarity about scope protects users from misplaced expectations and protects the platform from being mischaracterised.
Platform outputs are analytical and operational materials, not legal instruments. While they are structured to support submissions to law enforcement or legal professionals, they do not constitute expert witness testimony or formal forensic evidence. Users should engage appropriate legal counsel for formal proceedings.
We have built our data model on a minimal-collection principle. Our service requires very little personal data to function - and we collect only what is genuinely necessary.
Blockchain records are public, but investigations may also involve account information, evidence files, communications, OSINT material, workflow records and professional collaboration. We process those materials only where submitted or accessed through an authorised engagement and apply role-based access, auditability and purpose limitation appropriate to the service used.
All on-chain data we analyse is sourced from public blockchain networks and is, by its nature, already in the public domain. Tracing a transaction does not expose any private information about the submitter - it exposes only the public record of how funds moved on-chain.
The following limitations are not disclaimers designed to limit liability at the expense of users. They are genuine statements of what the blockchain, the law, and the nature of our service allow and do not allow.
Confirmed blockchain transactions are cryptographically final. No tool, platform, court order, or technical intervention can reverse a confirmed on-chain transaction. Our service does not alter this reality, and no service legitimately can. Reports that claim otherwise are fraudulent.
Blockchain wallet addresses are pseudonymous. A trace identifies wallet addresses and their transaction history - not the individuals behind them. Identifying the controller of a wallet requires legal disclosure from an exchange or regulated entity, which can only be compelled by law enforcement with appropriate jurisdiction and legal authority.
Crypto fraud law, reporting obligations, and enforcement capacity vary significantly between countries. The guidance in our reports reflects general international practice. We cannot advise on jurisdiction-specific law. Users should engage local legal counsel to understand their rights and options within their specific jurisdiction.
Platform outputs are produced for analytical and operational decision support. Their evidential use and admissibility are determined by the rules of the relevant court or jurisdiction, the manner in which the material is introduced, and the professionals responsible for the matter. Reports, exhibits and document drafts should therefore be reviewed by appropriately qualified legal or forensic professionals before external use.
Where funds have passed through a mixing service, bridge, or privacy chain (such as Monero), the on-chain trail may be obscured or severed. In such cases, our trace will document the last known point of the trail clearly, but we cannot extend analysis beyond what the public blockchain record supports.
Even when a trace identifies that funds reached a regulated exchange, that exchange is not legally obligated to freeze or return funds based on a user report alone. Cooperation from an exchange requires a formal legal order - typically from law enforcement in the exchange's operating jurisdiction. Platform outputs may support that process but do not replace it.
Our platform exists specifically to serve people harmed by fraud. That purpose shapes everything about how we operate. The following standards are non-negotiable commitments - to our users and to ourselves.
We explain the relevant scope, limitations, fees, billing basis and delivery expectations before paid work or access begins. We do not use recovery promises, hidden charges or retrospective scope expansion to secure or prolong an engagement.
We will not tell users their funds are recoverable when the evidence does not support that conclusion. We will not use optimistic language to maintain engagement. If the available evidence reaches a limit, the output should state that limit plainly and explain it.
No employee, agent, partner, or representative of this platform will ever request your seed phrase, private key, wallet password, or exchange login credentials. If you receive such a request from anyone claiming to represent us, treat it as fraud and do not comply.
Users of this platform are, by definition, in a difficult situation. We will not use emotional pressure, artificial urgency, or manipulative language to influence decisions. Our communications are designed to inform and empower, not to exploit distress.
This platform may only be used for legitimate purposes - including investigation of personal losses, professional due diligence, or research with proper institutional context. Use of this platform to facilitate harassment, to surveil individuals, or to support any unlawful activity is strictly prohibited and may be reported to relevant authorities.
If you believe this platform has acted inconsistently with the principles stated on this page, we want to know. We take all complaints seriously and will respond with a substantive written reply within five business days.
If you believe someone is impersonating this platform or using our name to run a secondary scam, please report that to us immediately - and, independently, to the relevant cybercrime authority in your country.
Fraudsters sometimes impersonate legitimate forensic platforms, investigators or recovery services to target victims a second time. Our representatives will never:
We believe that transparency earns trust. If anything on this page is unclear, or if you have a compliance question about the platform, an engagement, data handling or an output, contact our team for a written response.