Our assessment process is designed to be clear, fast, and completely transparent. Here is exactly what happens from the moment you get in touch to the moment your report lands in your inbox -with no surprises along the way.
You reach out to us -by email, phone, or our online form -and describe what happened. We do not expect technical detail. Plain language is all we need. Tell us what was lost, when, how, and to what address or platform if you know it.
Within hours, one of our assessment team will respond to acknowledge your case, confirm we have received your information, and let you know if we need anything else before we begin.
Once we have your initial information, our team performs a rapid triage -a first-pass review of your case to scope the investigation and identify the most important starting points.
This is where we find the seed transaction, perform initial wallet clustering, and identify whether there are any immediately obvious signals -such as funds already visible at a known exchange -that might fast-track the assessment.
With the triage complete, we begin the full on-chain trace. We follow the transaction path from the seed wallet -through every hop, split, bridge, or conversion -to every identifiable destination.
We check each address along the path against our database of known exchanges, flagged wallets, and sanctioned entities. Every interaction is documented in real time as we progress through the trace.
If the funds reach a known exchange at any point in the chain, this is flagged immediately and the exchange detection phase of the assessment is considered complete -we do not wait for the full trace to finish before noting this critical finding.
Once the trace is complete, our analysts review all findings together and apply the feasibility framework. This is where we weigh the signals -what was found, how strong the evidence is, and what recovery routes are realistically available.
We look at every factor: which exchange was detected, its jurisdiction and regulatory status, how recently the incident occurred, whether the account is likely still active, and what legal or compliance actions are available in your jurisdiction.
We then form our assessment verdict -feasible, possible with caveats, or unlikely -and begin constructing the report.
With all findings assembled and the verdict formed, we write the assessment report. This is a structured, plain-English document designed to give you everything you need to understand your position and act on it.
The report is written for you -not for technical specialists. We avoid jargon, explain every finding in plain language, and make clear what each conclusion means in practical terms for your situation.
Receiving the report is not the end of our engagement. Once you have had time to read the findings, we are available to walk you through the report in plain language -answering any questions and making sure you fully understand everything before you take your next step.
The report is yours to use as you choose. We do not pressure you into additional services. If your case shows a feasible recovery path and you want our help pursuing it, we can discuss what that looks like. If you prefer to take the next steps yourself -with your solicitor, police, or directly to the exchange -we support that too.
Available at no extra cost -we explain every finding in plain language.
Use directly with police, a solicitor, exchange compliance, or a financial ombudsman.
The report is yours with no pressure to purchase further services.
Get in touch with the basic details of your situation. We respond the same day, start triage within hours, and deliver your full assessment in 2–5 working days.