Terms &
Conditions

In these Terms and Conditions, the following defined terms apply throughout:

By accessing the platform, creating an account, submitting case information, accepting an order form or proposal, or using any service, you confirm that:

• You have read, understood, and agree to be bound by these Terms in full;
• You are at least 18 years of age, or the age of legal majority in your jurisdiction if higher;
• You have legal capacity to enter a binding agreement;
• Where acting on behalf of an organisation, you have authority to bind that organisation;
• You are not accessing the platform from a jurisdiction where doing so would be unlawful.

If you do not agree to these Terms, you must not use this platform. Continued use following any update constitutes acceptance of the revised version.

Chain Trace Labs provides investigation technology and related analytical services. The functions available depend on the access route, authorised role and agreed scope. They may include:

• Blockchain transaction tracing, multi-chain analysis and service-exposure review;
• Wallet intelligence, risk context, OSINT and investigation-support workflows;
• Case intake, evidence organisation, source preservation and review controls;
• Human-reviewed analytical outputs, reports and action-support materials where included;
• Tasks, monitoring, collaboration, legal-action support and stakeholder hand-offs;
• Firm workspaces, enterprise integrations and API access where specifically authorised.

The applicable proposal, order form, consultation summary, workspace configuration or in-platform notice defines the included scope. Additional work, users, usage, integrations or services require written confirmation or an authorised in-platform action.

Any delivery estimate, onboarding date, service level, support window or platform-availability commitment is the one stated in the applicable proposal, order form, workspace notice or written confirmation. It begins only when required information, access, approvals and any agreed payment have been received.

Timing may be affected by case complexity, incomplete or inaccurate inputs, blockchain or third-party data availability, security review, user dependencies, exchange or authority response, legal restrictions, maintenance or events outside reasonable control. We communicate material changes where reasonably practicable.

Outputs may include platform records, dashboards, alerts, analytical findings, reports, evidence schedules, exports, integration responses or professional-support materials. Their form and review status depend on the agreed scope and intended use.

7.1 - Accurate Information

You will provide accurate and complete information, including relevant case identifiers, evidence and authority to submit the material. Inaccurate, incomplete or unauthorised information may delay, limit or prevent delivery and may affect cancellation or refund rights where work has already commenced.

7.2 - Lawful Use Only

You will use this platform only for lawful purposes. Prohibited uses include:

• Investigating transactions in which you are the perpetrator of fraud or theft;
• Using reports or findings to harass, intimidate, or harm any individual;
• Deanonymising individuals in violation of applicable privacy law;
• Reselling or commercially redistributing reports without written consent;
• Submitting malicious inputs or attempting to disrupt platform availability.

7.3 - Account Security

You must not share account credentials with third parties. You are responsible for all activity through your account. Notify us immediately of any suspected compromise.

7.4 - Age & Capacity

You confirm you meet the minimum age and legal capacity requirements stated in Section 2. We reserve the right to terminate accounts where these requirements are unmet.

All platform content - including text, layout, design, methodology, software, and tools - is owned by or licensed to us and protected by applicable intellectual property law.

Subject to the applicable engagement and payment obligations, you receive a non-transferable, non-exclusive licence to use delivered outputs for their agreed purpose - including personal reference, submission to law enforcement, or use in legal proceedings on your own behalf. This licence does not permit:

• Commercial resale or redistribution of the report;
• Full public publication without our consent;
• Modification of report content misrepresented as our work.

On-chain blockchain data is public and carries no proprietary restriction. Our proprietary contribution is the analysis, structure, interpretation, and presentation of that data.

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms by reference. Key points:

You have rights to access, correct, and request deletion of your personal data. Direct requests to our privacy contact in Section 14.

We reserve the right to suspend or terminate your access at any time without notice if we reasonably believe you have breached these Terms, engaged in unlawful use, or posed a risk to the platform or other users.

You may discontinue use at any time. Termination does not affect rights or obligations that arose prior to it, including payment obligations for services already commenced. Amounts already due, committed usage and rights relating to work already performed or access already provided survive termination as stated in the applicable engagement and mandatory law.

We may update these Terms from time to time. When we do:

• Updated Terms will be published here with a revised effective date;
• For material changes, registered users will be notified by email at least 14 days before they take effect where reasonably practicable;
• Continued use after the effective date constitutes acceptance of the revised Terms;
• If you do not accept the revision, you must stop using the platform before the effective date.

The version of these Terms in force at the time of any transaction governs that transaction.

These Terms and any dispute arising from or in connection with them shall be governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts of India, without prejudice to your rights as a consumer under applicable local law.

If any provision of these Terms is found invalid or unenforceable, that provision shall be severed and the remaining Terms shall continue in full force.

For questions about these Terms, to exercise data rights, or to raise a formal complaint:

We aim to respond to all written enquiries within five business days.