What does the claimant say happened?
Loss event, wallet ownership, transaction references, dates, communications and supporting material.
Insurance claims & loss investigation
See the digital-asset facts behind the claim.
Chain Trace Labs helps insurers, adjusters and specialist investigators test a reported crypto loss against blockchain activity, organise the supporting evidence and identify realistic next steps—without reducing the decision to a score.
Evidence-led reviewHuman review controlInsurer retains the decision
CLAIM FILE
REFERENCECLM / DIGITAL ASSET
UNDER REVIEWREVIEW QUESTION
Does the observed transaction history support the reported loss?
1EventTransaction and chronologyLinked
2MovementRoute and endpointsMapped
3EvidenceSources and limitationsReview
ADJUSTER NOTE
Decision remains with the authorised claims team.
Claim intake→Transaction validation→Evidence review→Claim decision→Recovery follow-through
The missing layer
A loss narrative needs an evidential route.
Wallet screenshots and transaction references can establish a starting point. Claims teams still need to understand what moved, whether the chronology is coherent, what remains uncertain and whether the route presents a meaningful response opportunity.
The platform does not approve or decline a claim.It helps the authorised team understand and document the digital-asset evidence.
What does the blockchain record show?
Movement, timing, branches, counterparties, service touchpoints and relevant risk context.
What can the claim team responsibly do next?
Request more information, obtain specialist review, decide the claim or explore recovery and subrogation pathways.
Claims we help teams examine
Different loss events. One disciplined review.
The investigative question changes by claim, but the need for a coherent transaction and evidence record does not.
⌁
Transfer and wallet loss
Examine reported unauthorised transfers, wallet compromise and social-engineering events against the observable transaction route.
◇
Cyber extortion payment
Validate payment movement and preserve transaction context where ransomware, extortion or cyber response forms part of a claim.
◎
Digital-asset crime cover
Support specialist crime, custody and digital-asset policy reviews with clearer movement and counterparty context.
↗
Recovery and subrogation
Identify service-provider touchpoints and organise the record for counsel-led or specialist recovery assessment.
The connected claim journey
Follow the evidence—not a black box.
Each stage preserves the question, source material, reviewer and next action around the same claim record.
Capture the facts before interpreting them.
Bring the loss narrative, relevant wallets, transaction identifiers, chronology, communications and submitted evidence into a structured matter.
- Claim and incident context
- Known parties and identifiers
- Evidence request checklist
- Scope, owner and priority
OUTPUTA review-ready claim file
Test the narrative against observed movement.
Trace relevant paths across supported networks and examine timing, branches, service interactions and contextual signals.
- Multi-hop and branch tracing
- Wallet and entity context
- AML/KYT indicators
- Relevant exchange touchpoints
OUTPUTA mapped transaction narrative
Separate what is observed from what is inferred.
Connect findings to sources, record limitations and identify evidence gaps that may require claimant clarification or specialist review.
- Evidence Vault records
- Source and integrity context
- Analyst notes and limitations
- Cross-case investigative signals
OUTPUTA supportable findings record
Give decision-makers a record they can review.
Prepare a clear account of the transaction evidence, relevant context, unresolved questions and practical next steps.
- Plain-language case narrative
- Trace and evidence schedules
- Internal review workflow
- Controlled report publication
OUTPUTA decision-support package
Keep recovery intelligence alive.
Continue appropriate monitoring, service-provider follow-up, legal tasks and related-case correlation after the initial review.
- Wallet watchlists and alerts
- Exchange and request tracking
- Recovery task management
- Connected-matter signals
OUTPUTAn active recovery record
CLAIM REVIEW BRIEFAUTHORISED COPY
DIGITAL-ASSET EVIDENCE
What a reviewer receives
A
Executive case narrativeReported event, observed activity and material limitations
B
Transaction and entity findingsRelevant pathways, service interactions and context
C
Evidence scheduleSupporting material connected to the claim record
D
Questions and next actionsGaps, review points and possible response routes
Prepared for review—not automatic claim determination
A usable claim record
Clarity for the adjuster, investigator, counsel and decision-maker.
Technical findings become useful when the route, supporting material and limitations can be understood together. Chain Trace Labs keeps them connected while authorised reviewers retain control of external outputs.
01Less reconstructionEvidence and analysis remain tied to the matter.
02Clearer hand-offsSpecialist context travels with the claim.
03Visible uncertaintyGaps and inference are not presented as fact.
Beyond claim validation
Preserve options when value is still moving.
Where findings justify further review, the same record can support counsel, service-provider engagement, law-enforcement referral and ongoing monitoring.
Endpoint context
Identify relevant services and jurisdictions for professional review.
Action support
Organise evidence and draft materials around the approved response route.
Follow-through
Track requests, deadlines, wallet activity and recovery tasks.
Recovery is never guaranteed. Action should be assessed by appropriate legal, investigative and institutional professionals.
Inside the workspace
Specialist depth without fragmented tools.
Configure the modules relevant to the insurer, adjusting practice or investigation team.
TRACE
Blockchain forensic engine
Multi-chain paths, branches, entities and risk context.
CONTEXT
OSINT and communications
Reviewed identity, domain and communication signals.
OPERATE
Claim workflow
Stages, tasks, ownership, deadlines and review gates.
PRESERVE
Evidence and reports
Evidence records, schedules and authorised outputs.
ACT
Legal and service-provider workflow
Requests, referrals, supporting documents and follow-up.
WATCH
Monitoring and correlation
Wallet movement, related matters and recurring indicators.
Professional boundaries
Designed to support—not pre-judge—the claim.
Coverage, causation, quantum, policy interpretation and the final claims decision remain matters for authorised insurance and professional review.
Our legal and compliance principles ↗Evidence before assertion
Observed facts, external intelligence and inference remain distinguishable.
Human review
Automated assistance does not replace accountable professional judgment.
Controlled access
Workspaces and outputs are scoped around authorised participants.
Visible limitations
The record should show what the evidence cannot establish.
A practical adoption path
Start with the claims you actually handle.
Map the platform around claim types, referral thresholds, reviewers, evidence requirements and existing systems.
Claims discovery
Loss types, volumes, jurisdictions and current review gaps.
Workflow design
Roles, escalation points, outputs and governance boundaries.
Representative review
Validate fit using an appropriate claim scenario or workflow.
Controlled rollout
Configure access, train users and support adoption.
Questions from insurance teams
Important before you begin.
No. It supports investigation of the digital-asset facts. Coverage interpretation and the claim decision remain with the insurer and its authorised professionals.
It can help compare reported wallets, transactions and chronology with observable blockchain activity, while keeping evidential gaps and limitations visible.
Professional access can be scoped around the participants, responsibilities and information required for the matter.
Yes. Appropriate monitoring, tasks, service-provider follow-up and related-case signals can continue within the same authorised record.
A clearer way to investigate digital-asset loss
Discuss claims access →Bring us the claim workflow—not just a wallet address.
We will help map where forensic intelligence, evidence and recovery-support operations can strengthen your review process.