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Victim safety

Pause. Protect. Preserve.

If someone promises guaranteed recovery, asks for wallet credentials or demands another urgent payment, stop and verify independently.

STOPGuaranteed
recovery
Seed phrase
request
Urgent
fee
Remote
access
60-second safety check

Never share these.

×Seed phrase

The words that restore your wallet.

×Private key

The secret that controls an address.

×Password or code

Exchange, email and authentication access.

×Remote access

Control of your device or wallet session.

ChainTrace never needs control of your wallet.

Investigation uses evidence and public blockchain records, not custody of your assets.

Evidence kit
Transaction hashesExchange receiptsMessages and emailsDates and payment instructions
Keep originals
Preserve what exists

Preserve the evidence.

  1. 1Write a simple timeline. Record what happened while events are fresh.
  2. 2Save original records. Keep full transaction hashes, receipts and communications.
  3. 3Record the source. Note where each screenshot, address and instruction came from.
  4. 4Use legitimate channels. Contact relevant platforms, professionals and authorities.
Recovery-scam warning

Promises are not proof.

Tracing can identify useful information. It cannot guarantee recovery, compel an exchange or prove who controls a wallet.

BE CAUTIOUS WHEN SOMEONE SAYS“Your funds are already recovered.”“Pay a tax or unlock fee now.”“Share your wallet phrase so we can help.”
RESPONSIBLE HELP SHOULD EXPLAINWhat evidence was reviewedWhat can and cannot be establishedWhat legitimate next steps may exist
Need a responsible first step?

Ask for help safely.

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